SANJA REITER

PROCESS ARCHITECTURE & STANDARDIZATION

• Miro
• Notion
• Confluence
• Airtable

Your business is growing but your operations are struggling to keep pace. Processes that once worked are now causing friction, inconsistencies are creeping in, and your current foundation can't support where you're headed. Left unchecked, operational chaos doesn't just slow you down - it caps your growth ceiling and burns out your best people.I fix that by auditing how your teams actually operate and redesigning it for growth. No bloated frameworks. No generic playbooks lifted from a textbook. Just a clean, scalable operational engine built around how your business actually works.What I deliver:✦ End-to-end workflow mapping across functions and teams
✦ Identification of gaps, bottlenecks, and operational risks
✦ Standard Operating Procedures (SOPs), operational playbooks, and process governance frameworksOperational Impact: An operational backbone that scales without losing quality, holds together under pressure, and frees leadership to focus on strategic growth rather than firefighting.Case Study
I delivered an operational framework for a remote-first global professional services platform supporting 500% growth and unicorn status attainment, sustaining industry-leading NPS above 80 across a highly distributed global workforce by giving leadership the clarity to focus on moving the business forward. Our operations didn't just survive hypergrowth, it became a competitive advantage. New team members onboarded faster, quality stayed consistent across time zones, and the business scaled without the chaos that derails most companies at that stage. When the stakes were high and the pace was relentless, the operations held.If your operations are struggling to keep pace with your ambition - let's talk!

• Automate

AUTOMATION & AI ENABLEMENT

• Zapier
• n8n
• Lovable
• Claude
• Gemini
• Chat GPT

As organisations grow, the manual processes that once held everything together start to create friction. Tasks get duplicated, handoffs break down, and capable people find themselves spending more time on coordination and management than on the work that actually moves the business forward. This is where structured process automation and intelligent AI integration make a lasting difference. Not by replacing human judgment - but by eliminating the repetitive, low-value work that consumes it. When business processes are properly audited, mapped, and redesigned for automation, the right work gets to the right people at the right time - and the operational infrastructure holding the business together becomes a competitive advantage rather than a bottleneck.Solutions I bring:✦ Custom-built operational AI- from intelligent knowledge bases, scheduling assistants to document generation tools
✦ Implementation of AI agents, workflow automation, and system integrations tailored to how your organisation actually operates
✦ Documentation, tooling standards, and governance frameworks that make automation sustainable
✦ An AI adoption roadmap your team can execute incrementallyOperational Impact
An operation where routine work runs reliably in the background, your people focus on higher-value challenges, and workflows are built to scale efficiently alongside the business - reducing friction, errors, and operational bottlenecks.Case Studies✦ Slack Emoji Task Creator: Converted every meeting transcript into a professionally written follow-up message - automatically drafted, tailored to the conversation, and saved without a single manual step
✦ Post-Meeting Intelligence Agent: Eliminated post-meeting admin by automatically converting every meeting transcript into a professionally written, context-aware text
✦ Weekly Project Status Digest: Eliminated the manual effort of chasing weekly updates by automatically retrieving, summarizing, and distributing a concise stakeholder digest
✦ Signal-to-Task Automation: Converted emoji reactions into automatically assigned, trackable operational commitments
✦ Real-Time Documentation Agent: Detected emoji reactions in real time and automatically identified and updated the relevant project records keeping documentation clean and up to date.Most organizations have the tools, but few integrate them effectively to reduce workload and boost productivity - closing that gap is exactly what I do. Let’s Make Your Operations Work Better!

• OPTIMIZE

AI -ENABLED OPTIMIZATION & GOVERNANCE

• G Suite
• MS Teams
• Jira
• Fiddler AI
• Slack
• Arize

Your workflows are live but without the right operational governance infrastructure, performance drifts, compliance gaps emerge, and the efficiency build quietly erodes. Most businesses design and implement well. Far fewer monitor, maintain, and continuously improve consistently.Solution? I build and manage the AI-enabled operational governance frameworks, workflow monitoring systems, and continuous improvement programs that keep your business processes running at the standard you set - not just at launch, but at every stage of growth that follows.What I deliver:✦ Process alignment checks that verify workflows reflect how the business actually operates
✦ Quality assurance that reviews AI-generated outputs for accuracy and business relevance
✦ Documentation and reporting standards that log issues, updates, and process changes
✦ Performance monitoring that tracks AI outputs and automation workflows for error and delays, with clear thresholds and escalation paths
✦ Change management support that brings teams through updates, builds confidence in new workflows, and turns frontline feedback into improvements
✦ A clear bridge between operations and technical teams - translating what is happening on the ground into continuous improvementOperational Impact:
Scalable AI and automation that keep performing as the organisation scales - consistent, visible, and built on a foundation that holds.Case StudyA global workforce platform had deployed AI agents at scale who were handling conversations and outcomes across an enterprise client base. The challenge at this scale is not the initial build. It is what comes after: agent behaviour drifts, edge cases accumulate, and the gap between what the system was designed to do and what it actually does in production widens over time without rigorous oversight. I was brought in as the senior operator responsible for owning quality at scale - not simply monitoring outputs, but building the feedback loops that turned frontline observations into product improvements and kept the system performing to the standard it was built to achieve.Building is the easy part. Maintaining the standard is where most organisations fall short - and where my work comes in. Let’s Build Your Team for Success!

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Better AI - enabled operations start with one conversation. Let's talk!