SANJA REITER

PROCESS ARCHITECTURE & STANDARDIZATION

• Miro
• Notion
• Confluence
• Airtable

Your business is growing but your operations are struggling to keep pace. Processes that once worked are now causing friction, inconsistencies are creeping in, and your current foundation can't support where you're headed. Left unchecked, operational chaos doesn't just slow you down - it caps your growth ceiling and burns out your best people.I fix that by auditing how your teams actually operate and redesigning it for growth. No bloated frameworks. No generic playbooks lifted from a textbook. Just a clean, scalable operational engine built around how your business actually works.What I deliver:✦ End-to-end workflow mapping across functions and teams
✦ Identification of gaps, bottlenecks, and operational risks
✦ Standard Operating Procedures (SOPs), operational playbooks, and process governance frameworksOperational Impact: An operational backbone that scales without losing quality, holds together under pressure, and frees leadership to focus on growth rather than firefighting.My track record includes mapping business requirements for AI-enabled teams and turning operating knowledge held by a few people into documented rules, limits, and decision authority where humans and agents work within clear accountability structures.Case Study
I built an operational framework for a remote-first global professional services platform. It carried the company through to unicorn status and sustained an NPS above 80 across a highly distributed global workforce.If your operations are struggling to keep pace with your ambition - let's talk!

• Automate

AUTOMATION & AI ENABLEMENT

• Zapier
• n8n
• Lovable
• Claude
• Gemini
• Replit
• Canva

As organisations grow, the manual processes that once held everything together start to create friction. Tasks get duplicated, handoffs break down, and capable people find themselves spending more time on coordination and management than on the work that actually moves the business forward. This is where structured process automation and intelligent AI integration make a lasting difference. Not by replacing human judgment - but by eliminating the repetitive, low-value work that consumes it.Solutions I bring:✦ Custom-built operational AI: from intelligent knowledge bases, support assistants to document generation tools
✦ Implementation of AI agents, workflow automation, and system integrations tailored to how your organisation actually operates
✦ Documentation, tooling standards, and governance frameworks that make automation sustainable
✦ An AI adoption roadmap your team can execute incrementallyOperational Impact
When business processes are properly audited, mapped, and redesigned for automation, the right work gets to the right people at the right time and the operational infrastructure holding the business together becomes a competitive advantage rather than a bottleneck. Your operations runs reliably in the background, people focus on higher-value challenges, and workflows are built to scale efficiently alongside the business - reducing friction, errors, and operational bottlenecks.Case Studies✦ Post-Meeting Intelligence Agent: Turns every client and internal call into a summary, assigned action items with due dates, and follow-up scheduling, with one approval click before anything goes out. Team members run 10–15 calls per week, and client summaries drop from 1 day to minutes of the call ending.
✦ Client scoping and pitch tool: A tool that turns discovery call notes into a scoped proposal during the call. Pasted notes populate the client profile and maturity, data governance, process complexity, and change readiness ratings, and the focus mix score, roadmap, benchmark comparison, and deliverables checklist update as the client talks. Account manager leave the call with a pitch script, follow-up emails, and an exportable proposal instead of spending hours formatting them afterward, so follow-ups go out within minutes of the call.
✦ Signal-to-Task Automation: Turns validated product requests into structured tickets automatically, with no manual re-entry. Requests below a confidence threshold go to the product manager for review before reaching engineering. The automation recovered roughly 35% of the time previously spent on manual coordination, and leadership gained real-time visibility into the roadmap.Most organizations have the tools, but few integrate them effectively to reduce workload and boost productivity - closing that gap is exactly what I do. Let’s Make Your Operations Work Better!

• OPTIMIZE

AI-ENABLED OPTIMIZATION & GOVERNANCE

• Google Workspace
• MS Teams
• Salesforce
• Jira
• Slack

Your workflows are live but without the right operational governance infrastructure, performance drifts, compliance gaps emerge, and the efficiency build quietly erodes. Most businesses design and implement well. Far fewer monitor, maintain, and continuously improve consistently.Solution? I build and manage the AI-enabled operational governance frameworks, workflow monitoring systems, and continuous improvement programs that keep your business processes running at the standard you set - not just at launch, but at every stage of growth that follows.What I deliver:✦ Performance monitoring that tracks AI outputs and automation workflows for error and delays, with clear thresholds and escalation paths.
✦ AI Enablement: Cultural and behavioral shift across the firm, helping team members adopt new AI workflows and move to a productized delivery model.
✦ Change management support that brings teams through updates, builds confidence in new workflows.
✦ Quality assurance that reviews AI-generated outputs for accuracy and business relevance.
✦ Documentation and reporting standards that log issues, updates, and process changes.Operational Impact:
Scalable AI and automation that keep performing as the organisation scales - consistent, visible, and built on a foundation that holds.Case StudyAn advisory firm was building its delivery around new AI workflows, but its teams had been trained on the old process, and the handover depended on knowledge held by only a few people. The challenge was to keep teams delivering without major disruption during the transition. The core automation and infrastructure were designed to keep delivery consistent across every function. The adoption and handover approach combined team training, role redesign, and a system in which agents and automation accelerated work in each function. I helped drive the cultural and behavioral shift needed to help the company adopt new AI workflows and move toward a AI-native mindset.Building is the easy part. Maintaining the standard is where most organisations fall short - and where my work comes in. Let’s Build Your Team for Success!

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Better AI - enabled operations starts with one conversation. Let's talk!